Terms of Service

TechSolutions ("we", "us", "our") provides business process outsourcing, call and contact center, customer support, human resource outsourcing, software and web development, cloud, data, IT consultancy, IT support, training and digital marketing services from Ashiana Center, 4th Floor, Hall No. 2, G-1 Block, Main Boulevard, B-1 Gulberg III, Lahore, Pakistan.

These terms apply to everyone who visits our website. Where you engage us for a service, a separate written agreement (a proposal, statement of work, service level agreement or contract) will also apply. If there is a conflict, the signed agreement takes priority over these terms.

These terms are made under and interpreted in accordance with the laws of the Islamic Republic of Pakistan, including:

• The Constitution of the Islamic Republic of Pakistan, 1973, including Article 18 (freedom of trade, business and profession) and Article 19 (freedom of speech, subject to reasonable restrictions imposed by law).
• The Contract Act, 1872, which governs our agreements with clients and users.
• The Electronic Transactions Ordinance, 2002, under which electronic communications, records and acceptance of these terms are legally valid.
• The Prevention of Electronic Crimes Act, 2016, which applies to any unlawful use of our website or systems.
• The Copyright Ordinance, 1962 and the Trade Marks Ordinance, 2001, which protect our content and brand.
• The Punjab Consumer Protection Act, 2005, to the extent it applies to individual consumers.

You may use our website for lawful purposes only. You must not:

• Attempt to gain unauthorised access to the website, its servers or any connected system, or interfere with its operation.
• Upload or transmit viruses, malware or any harmful code.
• Scrape, copy or harvest content or contact details by automated means without our written permission.
• Submit false, misleading or impersonating information through our forms.
• Use the website to send spam, or to publish content that is defamatory, obscene, hateful or that violates the dignity of any person, the integrity of Pakistan or public order.

Any such conduct may be an offence under the Prevention of Electronic Crimes Act, 2016. We may block access and report it to the relevant authorities.

The content on our website, including service descriptions, articles, case studies and figures, is provided for general information. It does not form an offer and is not professional advice. Timelines, results and prices described are examples; actual scope, timelines and fees are set in a written proposal for each engagement.

We work to keep information accurate and up to date but do not guarantee that it is complete or free from error at all times.

Proposals and agreements

Every engagement begins with a written proposal setting out the scope, deliverables, service levels, timeline and fees. Work starts once the proposal or agreement is accepted in writing, which may be done electronically.

Client responsibilities

• Provide accurate information, timely decisions and access to the systems, people and materials we reasonably need.
• Ensure you have the right to share any personal data or materials you give us, and that their use as instructed is lawful.
• Review and approve deliverables within the agreed time.

Changes to scope

Changes to agreed scope are handled through a written change request, which may affect timelines and fees.

• Fees are as stated in the accepted proposal and are payable within the period stated on the invoice.
• Unless agreed otherwise, fees exclude applicable federal and provincial taxes, which will be added in accordance with the law, including the Income Tax Ordinance, 2001 and the relevant sales tax on services legislation.
• Withholding tax deducted at source must be supported by a valid tax deduction certificate.
• We may pause work if invoices remain unpaid after written notice.

For government and public sector work, we participate in procurement in accordance with the Public Procurement Regulatory Authority Ordinance, 2002, the Punjab Procurement Regulatory Authority Act, 2009 and the procurement rules applicable to the procuring agency. The tender documents and resulting contract govern those engagements and take priority over these terms.

• All content on this website, including text, graphics, the TechSolutions name and logo, is owned by or licensed to us and protected by the Copyright Ordinance, 1962 and the Trade Marks Ordinance, 2001. You may view and print pages for your own reference but may not reproduce or reuse them commercially without our written permission.
• For client work, ownership of deliverables passes to the client on full payment, as set out in the client agreement. We keep ownership of our pre-existing tools, methods and know-how, and grant the client a licence to use any of them included in the deliverables.
• Third-party trademarks and logos shown on this website belong to their respective owners.

We treat all client information as confidential. Our employees and contractors sign confidentiality undertakings, and access to client systems and data is limited to those who need it.

We process personal information as described in our Privacy Policy. Where we process personal data on a client's behalf, we do so only on the client's documented instructions and under the security measures set out in the client agreement.

Our code of conduct applies to every employee, contractor and partner working on our behalf, and we ask clients and website users to respect the same standards in their dealings with us.

Integrity and anti-corruption

• We do not offer, pay, request or accept bribes, kickbacks or improper gifts, in line with the Prevention of Corruption Act, 1947 and the National Accountability Ordinance, 1999.
• We declare and manage conflicts of interest, and keep accurate books and records.
• We compete fairly and comply with the Competition Act, 2010.

Respect at work

• We provide a workplace free from harassment, in line with the Protection against Harassment of Women at the Workplace Act, 2010, and have an inquiry committee to deal with complaints.
• We do not discriminate on the basis of religion, race, caste, gender, disability or place of birth, consistent with Articles 25 and 27 of the Constitution.
• We follow applicable labour, wage, health and safety laws.

Information and systems

• We protect client and company information, use systems only for authorised purposes and report security incidents immediately.
• We do not misuse social media or public channels to disclose confidential information or to make statements on behalf of clients.

Speaking up

Concerns about conduct that breaches this code can be raised in confidence with our management at contact@techsolutionsorg.com. We do not tolerate retaliation against anyone who raises a concern in good faith.

Our website links to third-party websites and tools, such as maps, social media and WhatsApp. We are not responsible for their content or privacy practices, and your use of them is governed by their own terms.

• We provide our services with reasonable skill and care, in line with the service levels agreed in writing.
• Our website is provided "as is". We do not guarantee that it will always be available, uninterrupted or free of errors.
• To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, revenue, data or goodwill.
• Our total liability for any engagement is limited as set out in the client agreement, and otherwise to the fees paid for the affected service in the three months before the claim arose.
• Nothing in these terms limits liability that cannot be limited under the laws of Pakistan.

You agree to compensate us for losses arising from your breach of these terms, your unlawful use of the website, or materials you provide to us that infringe the rights of others.

We may suspend or restrict access to the website if these terms are breached. Termination of service engagements is governed by the client agreement. Clauses on confidentiality, intellectual property, fees owed, liability and governing law continue after termination.

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, government action, power or internet outages and telecommunications disruptions. We will notify affected clients promptly and take reasonable steps to limit the impact.

• These terms are governed by the laws of the Islamic Republic of Pakistan.
• Both parties will first try to resolve any dispute through good-faith discussion between senior representatives within 30 days.
• If not resolved, the dispute may be referred to arbitration in Lahore under the Arbitration Act, 1940, where the client agreement provides for it.
• Subject to the above, the courts at Lahore, Punjab have exclusive jurisdiction.

• If any part of these terms is found unenforceable, the rest remains in effect.
• Our failure to enforce a right does not waive it.
• You may not transfer your rights under these terms without our written consent.
• Notices to us must be sent in writing to the address or email below.

We may update these terms from time to time. The effective date above shows the latest version. Continued use of the website after changes are published means you accept the updated terms.

TechSolutions, Ashiana Center, 4th Floor, Hall No. 2, G-1 Block, Main Boulevard, B-1 Gulberg III, Lahore, Pakistan. Email: contact@techsolutionsorg.com.