Privacy Policy

TechSolutions ("we", "us", "our") is a business process outsourcing, contact center and information technology services company with its office at Ashiana Center, 4th Floor, Hall No. 2, G-1 Block, Main Boulevard, B-1 Gulberg III, Lahore, Pakistan.

This policy applies to personal information we handle through https://techsolutionsorg.com, our contact and careers forms, our email, telephone and WhatsApp channels, and the services we provide to our clients. It does not apply to third-party websites that we link to.

We handle personal information in line with the laws of Pakistan, including:

• Article 14 of the Constitution of the Islamic Republic of Pakistan, 1973, which protects the dignity of every person and, subject to law, the privacy of home.
• The Prevention of Electronic Crimes Act, 2016 (PECA), which prohibits unauthorised access to, copying of and interference with information systems and data.
• The Electronic Transactions Ordinance, 2002, which recognises electronic records, communications and signatures.
• The Contract Act, 1872, which governs the confidentiality and data-handling obligations we accept in our client agreements.
• Sector-specific rules and regulator directions that apply to particular client engagements, such as those of the State Bank of Pakistan or the Pakistan Telecommunication Authority.

We also follow the core principles of the proposed federal personal data protection legislation (lawful purpose, consent, data minimisation, security and access rights) and will update this policy when that legislation is enacted.

Information you give us

• Contact details such as your name, organisation, job title, email address, phone number and city when you fill in a form, email us, call us or message us on WhatsApp.
• Project information you share when requesting a quote or consultation.
• Job application information such as your CV, education, work history, references, expected salary and any documents you choose to upload.
• Newsletter sign-up details (your email address).

Information collected automatically

• Technical data such as IP address, browser type, device type, operating system and referring page.
• Usage data such as pages visited, time on page and links clicked, collected through cookies and analytics tools (see section 8).

Information we process for clients

When we deliver BPO, contact center, data management or IT services, we may process personal information about our clients' customers or employees. In those cases the client decides why and how that information is used, and we act only on the client's documented instructions under a written agreement.

• To respond to your enquiries, prepare proposals and provide the services you request.
• To manage our client relationships, contracts, invoicing and support.
• To assess job applications, arrange interviews and, where you are hired, to set up employment records.
• To send newsletters or service updates you have asked for. You can unsubscribe at any time.
• To operate, secure and improve our website, including detecting misuse or fraud.
• To meet our legal, tax, audit and regulatory obligations, and to establish, exercise or defend legal claims.

We use personal information only where we have a lawful basis to do so: your consent, the performance of a contract with you or your organisation, compliance with a legal obligation, or our legitimate business interests where these are not overridden by your rights.

We do not sell or rent personal information. We share it only with:

• Service providers who host our website, email, CRM, analytics and cloud systems, under contracts that require confidentiality and security.
• Our clients, where we process their customers' information on their behalf.
• Professional advisers such as auditors, lawyers and insurers, under a duty of confidentiality.
• Government departments, courts, law enforcement agencies or regulators, where we are required to by law or a lawful order, including requests made under PECA.
• A buyer or successor business if we are involved in a merger, acquisition or restructuring, subject to the same protections.

Our primary operations are in Pakistan. Some of our technology providers, such as cloud hosting and email services, may store data on servers outside Pakistan. Where this happens we choose reputable providers, use contractual safeguards and apply the same level of protection described in this policy.

Where a client agreement or applicable regulation requires data to remain in Pakistan, we comply with that requirement.

We use administrative, technical and physical safeguards, including:

• Encryption of data in transit (HTTPS/TLS) and, where supported, at rest.
• Role-based access controls, unique user accounts and multi-factor authentication for systems holding personal data.
• Confidentiality agreements signed by all employees and contractors.
• Controlled office access, clean-desk rules and restrictions on removable media in our delivery center.
• Regular backups, patching and security reviews.
• Staff training on data protection, information security and PECA obligations.

No system is completely secure. If we become aware of a breach affecting your personal information, we will act promptly to contain it, notify affected clients and individuals where appropriate, and report to the relevant authorities where required by law.

Our website uses cookies and similar technologies to keep the site working, remember preferences and understand how visitors use it. We use Google Tag Manager and analytics tools that may set their own cookies.

You can block or delete cookies in your browser settings. Blocking some cookies may affect how the website works.

• Enquiries and proposals: up to 3 years after our last contact, unless a contract follows.
• Client and contract records: for the duration of the relationship and afterwards for as long as required by tax, company and other applicable laws.
• Job applications: up to 12 months after the recruitment process ends, so we can consider you for future roles, unless you ask us to delete them sooner.
• Client data processed on a client's behalf: as set out in the client agreement, after which it is returned or securely deleted.

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you and give you a copy.
• Correct information that is inaccurate or incomplete.
• Delete information we no longer need or have no lawful basis to keep.
• Stop using your information for marketing.
• Withdraw consent you have previously given, without affecting processing that took place before.

To make a request, email contact@techsolutionsorg.com. We may need to verify your identity before responding, and we aim to reply within 30 days. If your information was provided to us by one of our clients, we may refer your request to that client.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, please contact us and we will delete it.

Information you submit through our careers page or to careers@techsolutionsorg.com is used only for recruitment. It is seen by our HR team and the relevant hiring managers. We may verify qualifications and references you provide. We do not discriminate on the basis of religion, caste, gender, disability or place of birth, in keeping with Articles 25 and 27 of the Constitution.

We may update this policy from time to time to reflect changes in law or in how we work. The effective date at the top shows when it was last changed. Significant changes will be highlighted on our website.

For any privacy question or complaint, write to contact@techsolutionsorg.com or to TechSolutions, Ashiana Center, 4th Floor, Hall No. 2, G-1 Block, Main Boulevard, B-1 Gulberg III, Lahore, Pakistan. If you are not satisfied with our response, you may approach the relevant authority or court of competent jurisdiction in Pakistan.